Metro Tasmania

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Metro Tasmania Pty Ltd is a state owned company established in February 1998. The company trades as Metro and operates bus services in Hobart, Launceston and Burnie. Metro is the largest passenger transport company in Tasmania.


About Us

Metro Tasmania Pty Ltd is a state owned company established in February 1998.

The company trades as Metro and operates bus services in Hobart, Launceston and Burnie. Metro is the largest passenger transport company in Tasmania.

Vision

Metro has identified its vision as follows:

To achieve excellence in passenger transport services.

Mission

Metro’s mission statement encapsulates its reason for being, and that is: -

To provide safe, reliable and quality road passenger transport services that balance stakeholder needs and sound commercial practices.

The corporate values that Metro has adopted to guide its actions in pursuit of its vision and mission are honesty, integrity, respect and equity.

These corporate values are demonstrated by Metro employees:

  • acting honestly and openly;
  • being accountable for our actions;
  • being respectful and supportive of others;
  • treating equitably all those we have contact with;
  • acting safely;
  • respecting the environment; and
  • being a good corporate citizen and neighbour.

Goals

In pursuit of its vision and mission Metro has adopted the strategic goals below. These goals are not in any priority order. All the goals are considered important, and are interdependent to varying degrees.

  • Goal 1: Continually improve the reliability, safety and quality of services to customers.
  • Goal 2: Develop an engaged workforce that is skilled, flexible, motivated and safe.
  • Goal 3: Partner with our communities to promote the relevance of public transport services.
  • Goal 4: Develop and deliver regular passenger transport services to meet customer needs within the limits of available resources.
  • Goal 5: Maximise revenue, whilst controlling costs and ensuring adequate capital investment, in the ongoing delivery of Core Regular Passenger Transport services.

Key Indicators

The following key indicators of Metro’s success as a business in achieving these goals will be:

  • the extent to which Metro services are aligned to community needs;
  • increasing passenger levels and trends;
  • innovation in service delivery;
  • high reported levels of customer satisfaction;
  • low unit costs compared to benchmarks;
  • a stable and committed workforce;
  • broad based community recognition of and support for Metro.

Link to Metro’s corporate documents