Metro Tasmania

Privacy Policy

Introduction

At Metro we believe that an individual’s right to keep his or her personal information private is highly important. We are committed to protecting and maintaining the privacy, accuracy and security of all personal information held. This undertaking relates to all personal information obtained from customers, suppliers, employees and others; whether obtained directly from those concerned or via a third party.

Collecting Information

We will only collect information that is necessary for us to be able to run our business effectively and efficiently.

In most situations we will collect personal information directly from the individuals concerned, or if we intend to obtain information from other sources we will tell you what these sources are and what information is to be collected. In this way we can tell you why we need the information at the time it is collected.

If personal information is collected from a third party we will take all reasonable steps to tell you about this as soon as is practical, and provide you with an opportunity to substantiate the accuracy of the information if you desire.

Where an individual chooses not to provide requested information, we will advise you what the impact is if you decide not to provide the information. If we collect sensitive information as defined in the Privacy Amendment (Private Sector) Act 2000, we will treat it with utmost security and confidentiality. We will ensure that it is not collected for any purpose other than those for which we have obtained the individual’s consent, unless the law requires otherwise, or other exceptional circumstances prevail as described under the Act.

Where information of a personal or sensitive nature is collected we will take all reasonable steps to minimise the opportunity for third parties (including unauthorised members of the organisation) to overhear or otherwise become party to that information.

Using the Information

We will only use personal information for the purpose of running our business effectively and efficiently. This will include, but is not limited to:

• providing services, information or products to customers;
• responding to complaints;
• conducting business with suppliers, contractors or agents;
• account management, planning, product development, marketing or research;
• human resource management; and
• meeting legal obligations.

Should we use personal information to offer services to customers, or potential customers, we will provide an opportunity for those individuals to choose not to receive any future offers or promotions through a simple and inexpensive means (such as e-mail, telephone, or letter). We will act promptly on any such requests.

We will not share, sell or trade your personal information.

We will not disclose your personal information to persons or organisations outside Metro other than to persons or organisations working for or on behalf of Metro other than in order to meet our legal obligations.

We will limit access to personal information within Metro to those people who need to know that information for the purposes of running the business in an efficient and effective manner.

Security of Information

We will use up-to-date techniques and processes that meet current industry standards to ensure that your personal information is kept secure and confidential. Only employees of Metro, as well as those engaged by us to perform specific services or tasks, will be able to have access to personal information; and only then when senior management accept that it is appropriate that they have access in order to perform their duties.

We will not retain personal information for any longer than it is required by us, except to fulfil our legal requirements. As a general guide the law requires us to keep information relating to many aspects of our business for seven years. However, we may retain information for shorter or longer periods depending upon specific legal requirements or the needs of our business. We will, with your help, keep your personal information accurate, complete and up to date.

Access to Information

You can access most of the personal information we hold about you, and request corrections. This right is subject to some exceptions, such as you may not obtain access to information relating to existing or anticipated legal proceedings. You can request access to your information by contacting Metro’s Privacy Officer, on 6233 4269 or privacy.policy@metrotas.com.au or by writing to us at Metro Tasmania, PO Box 61, Moonah, Tas 7009.

This service is free unless the information you request requires significant research or preparation time. Before we act upon requests, we will tell you how much this service will cost.

What if we Make an Error?

Sometimes human errors can occur in the data we hold, or in our application of this policy. If you think that we have not lived up to the undertakings provided here, we invite you to contact us so we can investigate and rectify any mistakes we may have made.

Our objective is to respond to any complaint within our service standard of ten working days. Where we have made an error we will apologise and take all reasonable steps to ensure that such a mistake does not happen again.

Metro is bound by the National Privacy Principles for handling personal information. To find out more about your rights and Metro’s obligations contact the Office of the Federal Privacy Commissioner (www.privacy.gov.au).

This Privacy Policy is subject to approval by the Metro Board and may be modified without notice.