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Fare Changes and New Urban Adult (Full-Fare) Zones

On 1 January 2017 Metro’s urban fare structure changed.

Clear and simple 1 Zone, 2 Zones and All Zones fares replaced section-based Short, Medium and Long fares. The change to zones coincided with the annual fare review.

For the majority of passengers, the only change you’ll notice as a result of the new zones is that the new system is easy to understand and more relevant for the Hobart, Launceston and Burnie public transport networks.

See below for more information about how this affects your travel.

The new urban zones do not affect Student and Concession customers: a flat fare continues to apply regardless of the number of zones travelled. Most urban Adult full-fare paying customers now either pay a zone-based fare equivalent to their current Short, Medium or Long fare, or benefit from a reduced fare.

Urban Adult (Full-Fare) Zones Urban Adult fares were previously based on the number of sections your journey involved: Short (1-4 sections), Medium (5-10) or Long (11-15 sections).

Under the new system, the urban network is divided into five zones – CENTRAL, NORTHERN, EASTERN, SOUTHERN and BRIGHTON – and urban Adult fares relate to how many zones you travel within: 1 Zone, 2 Zones, or All Zones.

1 Zone fares can be used within a single zone only, without crossing a zone boundary.

2 Zones fares can be used to travel between two zones, crossing one zone boundary.

All Zones fares can be used to travel between more than two zones. 20170101 HBT Zones LoRes

New Urban Fares – 1 January 2017

Hobart table

A Greencard can be set to your default zone fare, offers a 20% discount on fares, low daily caps, and free transfers within 90 minutes. You can also continue to purchase tickets on board using cash.

The urban zones are in addition to the non-urban fare zones that relate to Channel and South Arm services. There are no changes to the non-urban fare structure however there was a small fare increase effective 1 January 2017.

The new urban zones does not affect Student and Concession customers: a flat fare continues to apply regardless of the number of zones travelled. Most urban Adult full-fare paying customers now either pay a zone-based fare equivalent to their current Short or Medium fare, or benefit from a reduced fare.

Urban Adult (Full-Fare) Zones Urban Adult fares were previously based on the number of sections your journey involved: Short (1-4 sections) or Medium (5-10). Under the new system, the urban network is divided into two zones – CENTRAL and VALLEY – and urban Adult fares relate to how many zones you travel within: 1 Zone, or 2 Zones.

1 Zone fares can be used within a single zone only, without crossing a zone boundary.

2 Zones fares can be used to travel between two zones, crossing one zone boundary. 20170101 LTN Zones LoRes

New Urban Fares – 1 January 2017

Launceston table

A Greencard can be set to your default zone fare, offers a 20% discount on fares, low daily caps, and free transfers within 90 minutes. You can also continue to purchase tickets on board using cash.

The new urban zone will not affect Student and Concession customers: a flat fare will continue to apply.

Urban Adult (Full-Fare) Zones Urban Adult fares are currently based on the number of sections your journey involves: Short (1-4 sections) or Medium (5-10).

Under the new system, the Burnie urban network all falls within one zone (CENTRAL). 20170101 BUR Zones LoRes New Urban Fares – 1 January 2017

Burnie table

A Greencard can be set to your default zone fare, offers a 20% discount on fares, low daily caps, and free transfers within 90 minutes. You can also continue to purchase tickets on board using cash.

The urban zones are in addition to the non-urban fare zones that relate to Penguin, Ulverstone, Devonport, Latrobe and Wynyard services. There are no changes to the non-urban fare structure however there is a small fare increase effective 1 January 2017.

The change to zones coincided with the annual fare review. On 1 January 2017 there was an urban fare increase equivalent to 10-20c for Adult full fare-paying passengers and 10c for Student and Concession passengers.

Approximately 96% of Hobart passengers, 99% of Launceston passengers and all Burnie passengers pay either an equivalent or reduced fare on the new zone system. Some Adult full fare-paying customers benefit from cheaper fares, such as those previously travelling on a Medium fare that now only need a 1 Zone fare.

A small number of Adult full fare-paying customers now need a 2 Zones fare to travel across a zone boundary when previously they travelled on a Short fare. The placement of zone boundaries has been designed to minimise these instances.

Student, Concession and the majority of Adult full fare-paying customers do not need to update their Greencards.

Some Adult full fare-paying customers will need to change the default trip on their Greencard if the new zone boundaries mean you need to pay a different fare.

For example, if you were travelling on a Medium trip fare, but the new boundaries mean your trip is now classified as a 1 Zone fare, you will need to update your Greencard default trip.

You can change your Greencard default trip on Metro’s website, the Metro App, on-board any Metro bus or at the following locations:

  • Metro Shop- 22 Elizabeth Street, Hobart
  • Launceston depot- 168 Wellington St, Launceston
  • Burnie depot- 28 Strahan St, Burnie

For more information you can call the Metro Hotline on 13 22 01 or email us at correspondence@metrotas.com.au