Metro Tasmania Pty Ltd is a state owned company established in February 1998.
The company trades as Metro and operates bus services in Hobart, Launceston
and Burnie. Metro is the largest passenger transport company in Tasmania.

  In May 1999 Metro purchased Hobart Coaches which operates services to 
New Norfolk, Richmond, Blackmans Bay and the Channel area; outlying areas of 
Hobart. Hobart Coaches is now the regional services division of Metro.

 Metro has a rich history, which can be traced back to 1893 when the Hobart
Electric Tramway Company commenced operating tram services in Hobart. 
The Hobart City Council purchased the company in 1913 and operated as Hobart
Municipal Tramways. 

  In 1955 a statutory authority, the Metropolitan Transport Trust (MTT) was formed,
this entity took over the Tramways from the Hobart City Council along with the 
Launceston Municipal Tramways, which had been operated by the Launceston City
Council since 1911. On commencement MTT operated trams, trolley, petrol and 
diesel buses.

  In 1960 MTT acquired the operations of Norton Coaches which provided bus 
services in the Burnie area. This resulted in the MTT operating transport services in 
the South, North and North West regions of Tasmania.

To achieve excellence in passenger transport services.

MISSION

Metro’s mission statement encapsulates its reason for being, and that is to: -

To provide safe, reliable and quality road passenger transport services
that balance stakeholders needs and sound commercial practices.

The corporate values that Metro has adopted to guide its actions in pursuit of this
Vision and Mission are honesty, integrity, respect and equity.

These corporate values are demonstrated by Metro employees:

1. Acting honestly and openly;
2. Being accountable for our actions;
3. Being respectful and supportive of others;
4. Treating equitably all those we have contact with;
5. Acting safely;
6. Respecting the environment; and
7. Being a good corporate citizen and neighbour.

GOALS

In pursuit of its vision and mission Metro has adopted the following strategic goals.
These goals are not in any priority order. All the goals are considered important,
and are interdependent to varying degrees.

• Goal 1: Continually improve the reliability, safety and quality of services to customers
• Goal 2: Develop an engaged workforce that is skilled, flexible, motivated and safe.
• Goal 3: Partner with our communities to promote the relevance of public transport services.
• Goal 4: Develop and deliver regular passenger transport services to meet customer needs within the limits of available resources.
• Goal 5: Maximise revenue, whilst controlling costs and ensuring adequate capital investment, in the on-going delivery of Core Regular Passenger Transport services.

KEY INDICATORS

The following key indicators of Metro’s success as a business in achieving these goals will be:

• The extent to which Metro services are aligned to community needs;
• Increasing passenger levels and trends;
• Innovation in service delivery;
• High reported levels of customer satisfaction;
• Low unit costs compared to benchmarks;
• A stable and committed workforce.
• Board based community recognition of and support for Metro.

Annual Report for 2007

Annual Report for 2006
Annual Report for 2004/05

Customer Services Report for 2007

Corporate Plan for 2006/09

Customer Service Charter