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COVID-19/Coronavirus advice to all passengers

We’re responding to COVID-19 under the guidance of the Tasmanian Government (Department of Health). The health and safety of passengers and staff is our highest priority.


What we’re doing

Cleaning and hygiene

While all Metro buses are regularly cleaned, we have enhanced sanitisation, focussing on the places you spend the most time on board. We’re cleaning high touch surfaces like stop buttons, door handles, handrails and grab straps regularly.

In our offices and depots, we have special programs and arrangements in place to keep staff healthy and supported at home if unwell.

Reducing contact on board

Please keep any interaction with the driver to a minimum and exit via the back door whenever possible.

Reducing cash handling is another way to lower the risk, so Greencards we’re encouraging all passengers to to pay using a Greencard, and top it up online or at a Greencard agent.

Spreading out

There are no restrictions on physical distancing on public transport but try to leave some space wherever you can.

Staying flexible

Any future changes to the management of public transport over the coming weeks and months will be considered based on the advice and guidance of the National Cabinet.

Updated advice will be posted on Metro’s website and social media.


What you can do

Metro’s essential services continue to be exempt from restrictions on the Tasmanian ‘road to recovery’. This means buses are not limited to 2m² per person or 1.5m distancing – normal vehicle capacity limits apply. We are working hard to keep you safe on board, and there are still some important things you can keep in mind before, during, and after your journey.

Consider if you can travel outside peak times
We have a finite number of buses that can be utilised at any one time, so if you can, avoid travel in the busiest periods from 7am to 9am, and 2.30pm to 5.30pm. Outside the peak there’s less traffic to interrupt your journey, more space on board, and if you can delay your morning trip to after 9am, your Greencard daily price cap is halved!

Seek a flexible working arrangement
Moving away from a traditional 9 to 5 working day can seriously take the pressure off the peak all year but especially now – can your workplace offer you a different start and finish time, or some days working from home?

Get a Greencard
You can board easier, faster, and cheaper by using a contactless Greencard instead of cash. Get one online or from one of our Greencard Agents around the state.

Do I need to check in on a Metro bus?
No. We continue to strictly follow advice from the Department of Health and public transport is currently exempt from their check in requirements.

We recognise the importance of the Check In Tas app and all employees and customers are required to check in when visiting our Metro Shops and depots.

Keep up good hygiene and use common sense

  • At stops, keep your distance from others who are waiting
  • Leave space between others where possible on board
  • Cover your nose and mouth when you cough or sneeze
  • Clean your hands with soap and water or hand sanitiser before and after you travel
  • Avoid touching surfaces inside the bus whenever you can
  • Follow any requests from your bus driver
  • Stay home if you’re sick

For more information on COVID-19 and how to prevent its spread, visit Transport | Coronavirus disease (COVID-19).

Thank you in advance for your understanding and patience during this time.