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Disability Action Plan


Disability Discrimination Act

In addition to its responsibilities under the Tasmanian Anti Discrimination Act 1998 (TADA) and the Disability Standards for Accessible Public Transport (DSAPT), Metro Tasmania also has a responsibility under the Federal Disability Discrimination Act 1992 (DDA) to provide equitable, dignified access to goods, services and premises used by the public.

Metro is committed to ensuring that the services we provide are accessible to, and inclusive of all people, including people with disabilities. We want to make sure our community has access to all of the services, programs, facilities, information and communication systems and employment opportunities that Metro provides. As such, Metro has produced a Disability Action Plan outlining how we as a company intend to achieve our goals and uphold our responsibilities over the period between 2011-2022.

Broadly, the DDA provides uniform protection against unfair and unfavourable treatment for people with a disability in Australia. It also makes it unlawful to discriminate against a person who is an ‘associate’ e.g. a friend, carer or family member. The DDA supports the principle that people with a disability have the same fundamental rights as the rest of the community. Provisions apply to a wide range of life activities including:

• access to premises used by the public;
• education;
• provision of goods and services;
• employment; and
• administration of Commonwealth laws and programs.

The DDA requires that appropriate changes be made to provide access. Where this does not occur, a person can take legal action through the Australian Human Rights Commission (AHRC) or the Federal Court.

Metro Disability Action Plan 2011-2022

Metro recognises that people with disabilities and other access challenges comprise a significant part of the community and as such are an important focus of our service and its development. Our Disability Action Plan 2011-2022 (DAP) is an important strategic planning document that guides how we will continue to improve access to our services and operations and move forward in a proactive way, to ensure the needs of people with a wide range of disabilities and other access challenges are considered and addressed in all areas of our operations.

Key objectives of the DAP are to:
• confirm Metro’s acknowledgement of people with disabilities as an important and significant part of the community and
therefore Metro’s customer base;
• confirm Metro’s commitment to meeting the transport needs of people with disabilities, their families and carers;
• provide a framework for Metro to employ in working towards provision of accessible and equitable services in all areas of it’s business;
• promote participation and inclusion of people with disabilities in the organisation;
• demonstrate community leadership and corporate citizenship; and
• assist Metro to meet its obligations under relevant legislation.

This DAP provides an important planning framework. It will support Metro in moving forward in a proactive way, to ensure the needs of people with a wide range of disabilities and other access challenges are considered and addressed in all planning, service delivery and operations.

Learn more

To download a copy of Metro’s Disability Action Plan 2011-2022, and read more about the Act and Metro’s responsibilities under it, click the link below:

Metro Disability Action Plan 2011-2022