1. About These Terms
These Terms of Use govern your use of the Metro Tas App (the App), operated by Metro Tasmania (ABN 48 527 556 437). By downloading, installing or using the App, you agree to these Terms. If you do not agree to these Terms, please do not use the App.
Metro Tasmania may update these Terms from time to time. Updated Terms will be published within the App and, where practicable, you will be notified of material changes. We encourage you to check for any changes to the Terms within the App from time to time. Your continued use of the App after any changes constitutes acceptance of the updated Terms.
2. About the App
The Metro Tas App is designed to help customers in Tasmania access Metro Tasmania bus services, including:
- Trip planning and journey information
- Timetable and route information
- Nearby bus stop locations
- Fare and service information
- Saved favourite stops and routes
- Access to your GreenCard account
The App is available to download from the Apple App Store and Google Play Store. It is intended for use within Australia only.
The App uses self-hosted mapping and trip-planning services. Map data is specific to Tasmania and bundled within the App. Features requiring trip planning or nearby stop searches that fall outside Tasmania will not be available.
3. App Store Terms
The App is distributed through the Apple App Store and Google Play Store. Your download and use of the App is also subject to the terms and conditions of the relevant app store:
- If you downloaded the App from the Apple App Store, Apple’s Media Services Terms and Conditions apply. Apple is not a party to these Terms and has no responsibility for the App or its content.
- If you downloaded the App from Google Play, Google Play’s Terms of Service apply. Google is not a party to these Terms and has no responsibility for the App or its content.
In the event of any conflict between these Terms and the applicable app store terms, these Terms will govern your use of the App itself. For matters relating to the distribution and download of the App, the relevant app store terms will prevail.
Any claims relating to the App, including product liability claims, consumer protection claims, or intellectual property infringement claims, will be governed by these Terms and applicable Australian law. Apple and Google have no obligation to provide any maintenance or support for the App.
4. Location Data
4.1 How We Use Your Location
The App may request access to your device’s location (latitude and longitude) to provide the following features:
- Identifying nearby bus stops
- Planning trips from your current position
- Displaying your location on the in-App map when you activate the location tracking button
Location is accessed only while the App is open and in use (foreground only). The App does not collect location data in the background. Location tracking on the map is initiated only when you actively turn it on, and stops when you turn it off or leave that screen.
Your location coordinates are transmitted to Metro Tasmania’s own trip-planning service (hosted in Australia) solely to find nearby stops or plan your journey. This transmission is made over a secure connection. Your location is not linked to your identity and is not retained by that service.
Metro Tasmania does not use your location for advertising, tracking, or profiling purposes. Location data is not shared with any third-party analytics or advertising service.
4.2 Location Access is Optional
Location access is optional. The App can be used without granting location permission. If you do not grant access, the following features will not be available:
- Automatic ‘nearby stops’ based on your current position
- The ‘locate me’ and map-follow button
- Using your current location as a trip start or end point
If location permission is denied, the App will display a message explaining which features are affected and provide a ‘Go to Settings’ button to adjust your permissions directly.
You can grant or revoke location permissions at any time through your device settings without reinstalling the App.
4.3 Location Data Handling
Location data is held only in the App’s working memory for the duration of your session. It is not stored on your device and there is no location history collected or retained. When the App is closed, location data is discarded.
Any location data accessed by the App is handled in accordance with Metro Tasmania’s Privacy Policy, available at www.metrotas.com.au/privacy-policy and within the App. We handle personal information, including location data, in accordance with the Privacy Act 1988 (Cth) and the Personal Information Protection Act 2004 (Tas).
5. Analytics
The App uses Firebase Analytics (provided by Google) to collect usage data to help Metro Tasmania understand how the App is used and improve its features. Firebase Analytics may collect:
- Screen and page navigation events
- A one-way hashed (non-reversible) identifier if you are logged in to your GreenCard account. This identifier cannot be used to identify you or recover your GreenCard details. It is cleared when you log out.
- Standard device and session metadata automatically collected by the Firebase SDK, such as app version, device type, and session duration
Firebase Analytics does not receive your location data, your GreenCard number, or any of your personal details.
Firebase Analytics is operated by Google LLC and data is primarily processed in the United States. Google’s collection and use of data is governed by the Firebase Terms of Service and the Firebase Data Processing and Security Terms. For more information, visit firebase.google.com/support/privacy.
6. Saved Favourites
The App allows you to save favourite stops and routes for your convenience. This information is stored locally on your device. If you uninstall the App or change devices, your saved favourites may be lost. Metro Tasmania is not responsible for the loss of locally stored data.
7. GreenCard Account Access
The App provides access to your GreenCard account through a secure connection to Metro Tasmania’s GreenCard service. When you access your GreenCard account through the App, Metro Tasmania’s GreenCard Terms and Conditions also apply.
GreenCard account access is only available within Australia.
You are responsible for maintaining the confidentiality of your GreenCard login credentials. Metro Tasmania is not liable for any loss or damage resulting from unauthorised access to your GreenCard account where such access results from your failure to keep your credentials secure.
If you believe your GreenCard account has been accessed without your authorisation, please contact Metro Tasmania contact@metrotas.com.au as soon as practicable.
8. Third-Party Services
The App’s core functionality—including mapping, trip planning, timetables, and GreenCard access—is powered by Metro Tasmania’s own hosted services. The App does not use Google Maps or Apple Maps.
The only third-party service integrated into the App is Firebase Analytics (see Section 5). Metro Tasmania:
- Does not control Firebase or Google’s infrastructure
- Is not responsible for the content, availability or reliability of those services
The App may also include a link to Metro Tasmania’s website contact page for support purposes. Use of that page is subject to Metro Tasmania’s website Terms of Use.
9. App Updates and Availability
9.1 Updates
Metro Tasmania may release updates to the App from time to time to improve performance, add features, or address technical issues. Updates are distributed through the Apple App Store and Google Play Store and will be installed automatically if you have auto-updates enabled, or manually if you do not.
There is no in-App mechanism to force an update to a specific version. Older installed versions of the App will continue to function as long as Metro Tasmania’s backend services remain compatible. Metro Tasmania reserves the right to make changes to its backend services that may affect the functionality of older App versions.
Metro Tasmania is not responsible for any failure to receive or install updates where this is caused by your device, operating system, or app store settings.
Minimum supported versions: iOS 14.0 or later; Android 6.0 (API 23) or later.
9.2 Availability
Metro Tasmania aims to keep the App and its supporting services available and functional, but does not guarantee that the App will be available at all times or free from interruption. The App or its features may be temporarily unavailable due to:
- Scheduled maintenance (typically Sundays between 3:00 AM and 3:30 AM AEST, where practicable)
- Unscheduled technical failures or disruptions
- Circumstances beyond Metro Tasmania’s control
Where backend services are unavailable, the App will display an error message on affected screens with an option to retry. Metro Tasmania reserves the right to withdraw, suspend or discontinue the App, or any feature within it, at any time with or without notice.
9.3 Australia Only
The App is intended for use within Australia only and is configured for distribution in Australia through the Apple App Store and Google Play Store. Metro Tasmania makes no representation that the App is appropriate or available for use in other locations.
The App’s trip planning and nearby stop features are limited to Tasmania. If a location outside Tasmania is selected, the App will display a notification and those features will not be available for that location.
If you access the App from outside Australia, you do so at your own risk and are responsible for compliance with local laws.
10. Acceptable Use
You agree to use the App only for lawful purposes and in accordance with these Terms. You must not:
- Use the App in any way that violates applicable laws or regulations
- Attempt to gain unauthorised access to any part of the App or its supporting systems
- Interfere with or disrupt the App or its infrastructure
- Use automated tools to scrape, extract or reproduce content from the App without Metro Tasmania’s written consent
11. Disclaimer
While Metro Tasmania takes reasonable care to ensure information within the App is accurate and up to date, we do not guarantee that:
- Content will always be complete, accurate or current
- The App will be uninterrupted or error-free
- Information such as timetables, stop locations or service alerts will always reflect actual service conditions
You acknowledge that any app access is dependent on third parties like telecommunication providers and internet service providers and that we do not guarantee the secure or continuous connection or access by you in respect of this App. However, we will take all reasonable steps to protect any information collected by us through the App from misuse, loss, unauthorised access, modification or disclosure.
Real-time service information is subject to change without notice due to traffic, operational disruptions or other factors beyond Metro Tasmania’s control.
Nothing in these Terms excludes or limits any rights you may have under Australian Consumer Law under the Competition and Consumer Act 2010 (Cth), or any other applicable law that cannot be excluded, restricted or modified by agreement.
Every effort is made to keep our App up and running smoothly. However, we take no responsibility for, and will not be liable for, the App being temporarily unavailable due to technical issues beyond our control.
12. Limitation of Liability
To the extent permitted by law, Metro Tasmania is not liable for any loss or damage arising from:
- Your use of, or inability to use, the App
- Errors, omissions or outdated information within the App
- Technical issues beyond our reasonable control, including device compatibility issues or App unavailability
- Loss of locally stored data, including saved favourites
Nothing in these Terms excludes or limits any rights you may have under Australian Consumer Law.
13. Privacy
Metro Tasmania is committed to protecting your privacy. Our Privacy Policy explains how we collect, use, store and disclose personal information, including any location data accessed through the App.
Our Privacy Policy is available at www.metrotas.com.au/privacy-policy and within the App. By using the App, you agree to the collection and use of information in accordance with our Privacy Policy.
Metro Tasmania handles personal information in accordance with the Privacy Act 1988 (Cth) and the Personal Information Protection Act 2004 (Tas). Privacy enquiries can be directed to our Privacy Officer at privacy.policy@metrotas.com.au.
14. Intellectual Property
All content within the App, including text, graphics, logos, icons, code and software, is the property of Metro Tasmania or its licensors and is protected by copyright and other intellectual property laws.
You may use the App for personal, non-commercial purposes. You must not copy, reverse engineer, reproduce, modify, distribute, create derivative works or commercialise any content from the App or any other part of the App without Metro Tasmania’s prior written consent.
15. Children
The App is intended for general use, including by young people using Metro Tasmania’s bus services with the consent of a parent or guardian. Metro Tasmania does not knowingly collect personal information from children without appropriate parental or guardian consent where required by law.
16. Severance
In the event that any part of these Terms is invalid or unenforceable, then it is severed and the rest of these Terms remain in force.
17. Governing Law
These Terms are governed by the laws of Tasmania. Any disputes arising from your use of the App will be subject to the jurisdiction of the courts of Tasmania.
18. Contact Us
If you have any questions about the App or these Terms, please contact Metro Tasmania:
- Email: contact@metrotas.com.au
- Website: www.metrotas.com.au/contact-us