31 October 2025
Metro Tasmania has released its 2024–25 Annual Report, highlighting significant progress in delivering more reliable, modern and sustainable public transport services for Tasmanians.
As the state’s largest Tasmanian-owned passenger transport operator, Metro connects communities across Hobart, Launceston and Burnie — completing more than nine million service kilometres and providing around seven million passenger journeys each year.
Metro’s Acting CEO Laurie Hansen said the report reflects a year of progress under challenging conditions, with a focus on improving service reliability, strengthening operations, and supporting Metro’s dedicated workforce.
“This year, Metro has worked hard to improve the reliability of services, invest in our people, and deliver better tools and technology to serve customers more effectively,”.
“We are building a more resilient organisation that continues to deliver essential public transport for Tasmanians.”
Key achievements during 2024–25 include:
- Statewide rollout of real-time bus tracking via the Metro Tas App, giving passengers live updates on bus locations and arrival times. The app was downloaded more than 42,000 times in its first week.
- Ongoing restoration of services under the Temporary Service Adjustment, improving reliability and customer satisfaction.
- Completion of three new enterprise agreements, strengthening workplace conditions for Metro’s 500-plus employees.
- Training of 136 new Bus Operators through a refreshed statewide recruitment campaign..
- Rollout of security screens and a reduction in the frequency of lost time injuries.
- Metro also continued to pursue innovation and sustainability, launching the Hydrogen Electric Bus trial in Hobart.
While the organisation reported a loss for the financial year due to structural revenue pressures and rising costs, it remains focused on responsible financial management and continuous improvement.
“Metro is taking proactive steps to strengthen its financial sustainability, streamline operations, and deliver consistent, high-quality services,” Mr Hansen said.
“With a clear focus on reliability, safety and operational excellence, Metro is well positioned to make the journey better for all Tasmanians.”