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Contact us

Metro Shop
Located on the ground floor at 22 Elizabeth Street in the Hobart City bus mall, the Metro Shop is open 8am to 5.30pm Monday to Friday.

Our customer service team in the Metro Shop are there to help you with all enquires related to timetables and services, lost property, compliments and complaints, feedback etc. The Metro Shop is also a Greencard agent, allowing you to apply for a new card, replace a lost or stolen card, and top up your card quickly and easily in person.

Please note that the Metro Shop will be closing on Monday 24 December and will re-open 8am Thursday 27 December.


Information Hotline – 13 22 01
Call 13 22 01 for timetable and service information, wheelchair and disability accessible information, and general enquiries. The hotline is staffed 7am to 6pm Monday to Friday.

If you are deaf or have a hearing or speech impairment, contact us through the National Relay Service using one of the following options:

  • Speak and Listen users phone 1300 555 727 then ask for 13 22 01
  • Internet relay users can connect to the National Relay Service then ask for 13 22 01

Please note that the hotlinewill be open until 2am on Tuesday 1 January. The hotline will be closed for the remainder of the day will return to normal operations on Wednesday 2 January.


Online Enquiries
Please email correspondence@metrotas.com.au

Or contact us via our online form


Enquires In Person
Hobart – Metro Shop at 22 Elizabeth Street in the Hobart City bus mall open 8am to 5.30pm Monday to Friday.

Launceston – Depot Office at 168 Wellington Street open 8.30am to 5pm, Monday to Friday.

Burnie – Depot Office at 28 Strahan Street open 8.30am to 5pm, Monday to Friday.


Postal Address
PO Box 61, Moonah, TAS 7009