Below are some tips to make your journey with us safe and comfortable.
If you have any additional questions, please reach out – our friendly team is here to help.
Getting from A to B starts with planning your journey. There are many ways to find out which bus you need:
- use the Metro Trip Planner or Metro Tas App
- check Metro’s online timetables or at the bus stop
- call the Metro Information Hotline on 13 22 01
To plan travel using the Trip Planner:
- select your city (Hobart / Launceston / Burnie);
- type where you want to leave from (or select ‘current location’ on mobile);
- type your destination; and
- select ‘plan my trip’ to see a list of travel options
Click on an option to see a map and details of the bus stop, route number and trip times.
To plan a future trip:
- select a future departure time; or
- select a future arrival time
Once you have selected your desired bus stop and route:
- make sure to be at your stop at least five minutes before your bus is due – timetables can be affected by traffic and other factors. Real-time information is available for most routes in the Metro Tas App.
- be sure to have GreenCard (with credit) or cash ready for payment.
- clearly signal to the driver to stop with a wave as the bus approaches.
- if you need assistance when boarding, ask the driver to lower the bus.
All buses will display a route number and route description on the destination banner above the windscreen.
In the example above, the bus is operating a route 60 service, which travels to Wynyard via Somerset.
When waiting at the bus stop, keep an eye on the destination banner of approaching buses to know which one you need to signal.
Each bus also has a unique three-digit number, which is helpful to remember if you need to reference a bus when contacting the Metro team.
You can pay your fare to the driver by using a GreenCard or cash.
If paying cash, remember:
try to have correct change; and
- tell the driver what type of fare you want (Adult/Concession/Student) and where you’re travelling to, or how many zones you’re travelling within.
- have any concession or student cards ready to show the driver.
A GreenCard is a travelcard that you can use to pay for travel on services with Metro Tasmania, Derwent Ferries and Tassielink. Travelling with GreenCard is faster, easier and cheaper.
With a GreenCard, you can benefit from:
- 20% discount on all fares;
- Free transfers between services within 90 minutes of first boarding; and
- Capped urban fares.
When boarding, simply tap your GreenCard on the card reader and your fare will be automatically deducted based on the default trip and any concession discounts applied, as nominated upon sign-up. You do not have to tap off.
Find out more about GreenCard, or apply online.
Don’t have a Greencard yet? You can apply for one online, in person, or by calling our Customer Service Hotline on 13 22 01 and requesting that an application form be mailed to you. To apply online, click here and fill out the form. To apply in person, visit the Metro Shop, a Metro depot or Metro agent.
Wheelchairs, scooters and prams are welcome on board. Safety is our priority so follow your driver’s instructions. When occupied, these mobility aids must be stationed in the designated area, facing towards the rear of the bus with safety features applied.
Metro buses are not suitable for wheelchairs with three wheels.
To search for services that will be provided with a low floor accessible bus, check the wheelchair icon on timetables or the Trip Planner, or call 13 22 01.
Your luggage is your responsibility. Please help keep the bus safe and walkways clear by placing large items in the luggage areas. If the item is too big or could be dangerous on board, we may not be able to carry it – ask your driver if you are unsure.
When approaching your desired stop, press the ‘STOP’ button nearest you to let the driver know that you’re ready to disembark. This will cause a sign near the driver to light up. They will pull over at the next bus stop on the bus route.
Be sure to hold onto the handrails and/or supports and wait until the bus has come to a complete stop before moving towards an exit.
To ensure a safe and pleasant journey, all customers are expected to follow Metro’s Conditions of Travel.
For example, we ask that you:
- wait for passengers to get off the bus before you board;
- use headphones when using your devices, including listening to music or talking on the phone; and
- offer up your seat to other passengers who may need it more than you.
Please do not:
- threaten or abuse any passengers or Metro drivers;
- smoke, vape or use an e-cigarette of any kind;
- consume food or drink, or bring open drinks on to a bus;
- use obscene or offensive language; or
- spray aerosols.
Safety is one of Metro’s core values. We are committed to ensuring that Metro customers and employees are treated with dignity, respect and are free from discrimination and harassment.
To provide a safe and inclusive public transport service:
- all Metro bus drivers are trained in safe driving practices;
- all Metro buses are fitted with CCTV cameras; and
- we work closely with Tasmania Police to minimise crime and anti-social behaviour on our buses.
By boarding a Metro bus, passengers consent that they may be recorded (audio and visual) for safety and security purposes.
If you need immediate assistance while on board a bus, ask your driver. To report a safety concern, contact the Metro Information Hotline on 13 22 01.
If you have lost something on one of our buses, please contact the Metro Information Hotline on 13 22 01 for assistance. If your lost item is recovered, you will be notified where to collect it. As we run services throughout the day, it can take up to 24 hours to locate lost items.
Once your item has been located:
In Hobart, you can collect lost property from the Hobart City Metro Shop, between 10am to 4pm on weekdays .
In Launceston and Burnie, you can visit the Metro Depot Offices between 9.30am to 5pm on weekdays.
Unclaimed lost property is held for two weeks before disposal or, in the case of high-value items such as wallets, surrendered to Tasmania Police within 7 days.
Metro is not responsible for loss or damage to personal items while on board one of our services. Metro is unable to transport unaccompanied parcels or luggage.
To contact the Metro Customer Service Team or find more information, you can:
Call: 13 22 01 between 7am to 6pm on weekdays.
Go online: Visit the Metro website, or Facebook page.
Email: contact@metrotas.com.au
Visit:
- Hobart: Metro Shop (Hobart City) – 40 Elizabeth St, Hobart TAS 7000
- Moonah: Metro Shop (Springfield Depot) – 212 Main Rd, Moonah TAS 7009
- Launceston: Depot Office – 168 Wellington Street, Launceston TAS 7250
- Burnie: Depot Office – 28 Strahan Street, South Burnie TAS 7320